If you consider yourself a "people-person" then a career in one of our six Tri-State Area customer Contact Centers may be just the thing for you. Our Customer Service professionals help identify and resolve subscriber issues, while providing a high level of customer satisfaction, all within a dynamic work environment. This is a place where you can learn something new every minute and no two days are ever the same.
Whether speaking to customers over the phone, chat, or email, the industry-leading quality of our Optimum® Service relies on our commitment to focus on each customer's particular needs with care, concern, and knowledge. Our professionals are outgoing, highly motivated, and tech-savvy multi-taskers with strong interpersonal skills.
As Cablevision's products and services continue to evolve, so can your career prospects.
Those interested in applying as a Customer Service Professional at Cablevision should have an Associates or Bachelor's degree (preferred). You can also be considered if you have the minimum educational requirement of 60 college credits completed, military experience or certification from a recognized technical/trade school.
Advancement opportunities within the team and company are boundless. You will receive training pertaining to our industry and your area of business so you can succeed in your position. You will also be able to take advantage of internal training classes or our Educational Assistance Program to apply for potential growth opportunities in Technology, Management, Sales or our Corporate group.
Customer Service Opportunities
- Associate Customer Relations Coordinator
Communicates with subscribers and company representatives to assist and resolve customer inquiries pertaining to Optimum® voice services. Learns all aspects of the customer billing system, makes sure any technical issues are explained to the customer in a clear and concise manner, and possesses a thorough knowledge of all features, pricing, and packaging, as well as technical components of products and company equipment.
- Customer Support Representative
Resolves customer billing inquiries, disputes, payments, change of service requests, and general technical questions in a professional, courteous, and timely manner.
- Advanced Support Representative
Resolves high-tech system issues for the customer by identifying problems and root causes, and offers solutions based on knowledge of advanced technologies such as SAP, Dolby audio, DVR, digital versus analog devices, HDTV, EDTV, HDMI, DVI, component and composite cabling, DV, S-Video, interlaced and progressive scan signals, DOCSIS versus DAVIC, Wi-Fi, RAM, megabytes, kilobytes and kilobits.
- Technical Support Representative
Troubleshoots technical support calls from customers providing the highest quality customer service while guiding and educating customers through established troubleshooting procedures. Requires complex knowledge of various PC and Apple/Mac operating systems, Internet communications, and protocols.